Training, advisory and coaching for luxury brands in Fashion, Watches and Jewellery, Beauty and Fragrance.
Courtesy of Global Blue by Shift4
Selling skills for people who serve the most demanding clients in the world. Every programme is written for the brand and delivered where the selling happens.
Before I train anyone, I find out what your clients actually experience. Mystery shopping and audits show the truth. The strategy follows from it.
One-to-one coaching for the people who run the stores. We work on the things a manager is rarely taught: standards, numbers and how to lead a sales team.
Discovery visits, mystery shopping and store managers’ interviews. I see the store as your client sees it.
A programme written for your brand, your clients and your people.
Training and coaching where the selling happens, with managers involved from day one.
I track the numbers that matter, such as average transaction value, and refresh where needed.
+27%
Brandon Hall Gold Medal 2026Raise the value of each international client visit in one of Europe’s great department stores.
Discovery visits, manager training, personal shopper training, mystery shopping and refreshers.
International average transaction value rose 27% year on year. The programme won the Gold Medal.
+20%
Brandon Hall Silver Medal 2024Turn international footfall during the Paris 2024 Olympics into lasting client relationships in this iconic Paris department store.
International selling, a clienteling programme, daily mystery shopping, and concierge and private suite training.
International average transaction value rose 20%. The programme won the Silver Medal.
+32%
Brandon Hall Gold Medal 2019Prepare the sales teams of Ireland’s leading luxury department store to serve international clients.
An international selling programme for the store’s sales teams.
International average transaction value rose 32%. The programme won the Gold Medal.
“This course is one of the best I’ve attended in my 30+ years selling. It is engaging, factual and bursting with real information to use now.”
“Truly encouraging workshop. Clear and efficient training. Highly recommended.”
“It allowed me to gain a lot of insight on our international customers. Now I can understand their needs and approach them more professionally.”
“This is the best cultural training I have had, and there have been many. If you have the opportunity to have this training, grab it with both hands.”
I will send a proposal with a clear scope, a timetable and a price.